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On hearing thiis information I was so annoyed and angry With all the insufficient customer service not to mention professionism I left the establishment for fear I'd retillate in unbecoming manner. As soon as I returned property I identified as Harley Davidson of Baltimore and questioned to talk into the Assistance Manager’s Supervisor. Donnie Myers, the Support Supervisor’s supervisor educated me that there was nothing he could do with regards to the length of time it requires sections to arrived, he went on to inform me that in the event the components arrive it is going to have a mechanic thirty hours to repair my bicycle, and my bicycle could be restore quicker , but he doubted it. I'm a seasoned bicycle rider of eight years and this is my very first American built bike and I can truly say I am entirely dissatisfied, and discouraged Using the insufficient customer support render to me of the American designed bicycle. I am able to say things would have been different if I only new prior to purchasing this bicycle, what I'm sure now. Much for an American created bicycle, if this is the greatest customer service HARLEY DAVIDSON can offer you an American citizen immediately after staying in small business Considering that the early 1900’s? Potentially they have to talk with Japan…. However Waiting around, ON AUGUST
This 2008 Thug Prospect was our prototype and it’s prepared to go. This beauty has long been effectively taken care of since it was designed and well preserved.
July 26, 2014 at 5:19 pm That is TO A great deal! On May 3, 2014 I acquired a 2011, Ultra Glide Constrained (FLHTK) bike. On May possibly 5, 2014 I was hit by a driver creating an unlawful flip which resulted in my bicycle remaining broken. I had my bike towed to Harley Davidson of Baltimore, Situated at 8845 Pulaski Highway the exact same day with the accident. On Monday, May perhaps 6, 2014 I went in to the restore store to indication papers so as to begin the repairing process. I used to be informed through the Assistance Supervisor Kevin, that my bike can be Completely ready by Mid July. Once i inquired regarding why it could consider so lengthy with the repairment Kevin stated they would have to wait around to the pieces to come back in; I ask him why so extended? when infact This is often an American constructed bike, he said it just usually takes that long for all of the elements to come back. On July 14th I stop in to check around the development on my bicycle and was explained to by Kevin that perform had not started however, due to the fact Harley Daavidson of Baltimore was Continue to waiting around over the pieces to mend my bicycle. I used to be told my bike must be ready in two weeks, and each of the parts should be in by then. On Friday, July 25th I stop in to view if every one of the sections for my bicycle were been given, and Kevin educated me that my bike would not be ready right until AUGUST THE 18th….
Concern: How can a colour-matched Internal Fairing arrive out Virtually flawlessly; as well as the speaker lids appear to be “s***”, should they arrived from the same put? Hence, I’m thinking they arrived from two different resources; hence, imperfections are evident and unacceptable…
July 5, 2015 at four:40 pm only one out Driving on my Harley next day from the shop when they place the phase for on it’s genuinely starting to knock a lot even worse right now the top and its not sounding good I assume I’m out $4000 I took a back again when I picked it up I drove inside of a mile absent took her back again to him they took it out for any ride and claimed almost nothing Mistaken with it and start instead of A lot more and A growing number of can somebody assistance me they instructed me they’d stand powering their function but with All of this knocking I realize there’s destruction accomplished to it now these components really need to get replaced I’m not quite pleased I’m really upset
On 11/13/2017 at 425pm I called again. Jessica was out of the office but I was connected with Matt. A prolonged dialogue immediately after he reviewed the notes. Matt overtly admitted an absence of information and or mis information on Harleys part but he wasn't budging on the insulting offer of $three hundred nor was he budging to the vacation price I incured. Once i requested Matt about the cost of the headsets his response built my blood boil. “I do not know the price of the pair, the supplier cannot provide them with to you at Price tag. They should make revenue” my reaction was polite, just how much gain did they make for that eight days they had a tech around the bike for nothing? So its all about the revenue here not the customer satisfaction? Matt reported very little. I then ended the dialogue with an easy rationalization. You can find 2 methods to go with this particular. I will take this to social media, facial area e book and Harley community forums…. You can be the hero or the goat. We're not speaking A large number of dollars, were discussing some hundred. How would you Believe the Harley family goes sense after they read this? That Harley put out an item with Erroneous data , That tech supports created pricey mistakes , that customer treatment refused to aid the customer after which you can made an effort to bully me? If it fees you 1 sale I will likely have produced my issue. I believe it will eventually Price A great deal over the several hundred dollars I used to be asking for. Or you may be the hero Once i write how nicely you taken care of the problem and produced me experience like my situation was essential enough to solve to my satisfaction. Matt only mentioned “you can do whatsoever you want, The cash is on the dealer.
You happen to be pissing on 70 years of protocol and brand loyalty of each mc club On this region by advertising this in your retailers. Indian is building headway with enhanced high-quality that's slowly and gradually taking in at HD dominance. Dont support them by alienating the many Many serious MC customers that are loyal to High definition. This is a full slap in the face and disrespectful towards the people today that kept your organization in organization even though you created inferior items during the AMF days. End promoting this!
I went throughout the similar hell on the poor high quality seat on our 2013 Anniversary difficulty softail, our supplier advised us that Harley would not warrantee because they determined the seat experienced regular don and tear following 15months of use splitting with the seam Once i termed Harley immediate they agreed to take a look at images I took that may establish it was in fact very poor workmanship because the stitches didn't capture ample leather-based and gave way – NOT usual put on (we had traded within our 10 yr old softail w/90K on it and no usual use and tear on the seat!) I sent in the images as directed waited a number of months then resent requesting an update, then in Jan sent a 3rd request all disregarded, I named all over again yesterday to speak to a person who would only apologize that which was the summary their “committee” experienced think of and there was nothing at all I could do!
I purchased a 2006 Harley Street Glide again in April. It really is my very first Harley and my initial dealings with your company. I am funding the Bike as a result of Harley and making automated payments. I am during the Navy and possess arrive down on purchase to PCS (Lasting Transform of Station) abroad to Italy. I contacted your finance Office and educated them I are going to be needing a release letter to have the opportunity ship the bicycle to Italy. I known as the finance Division currently and was knowledgeable that my ask for was denied, due to the fact that my orders are dated July and I purchased the bicycle in April they usually want a thing ahead of April.
If any person is thinking about any Harley Davidson Along with the Wi-fi technologies for that motive don’t not definitely worth the headache and insufficient Company issue.
August 25, 2014 at ten:forty three pm I was with a couple on there 2014 confined Harley Davidson. The brakes went out and also the clutch went lousy, they ended up within the bean field. In Wisconsin. 25 miles north of sauk parie Harley Davidson. The seller also owns Harley Davidson in Dubuque. The bicycle has 1700 miles. Dave had his spouse over the back again. called the supplier they wished us to phone the towing company. Bikes under guarantee. Dave experienced the bike towed to Sauk Harley. Signed launch paper for them to work on the bicycle. Tech claimed the brakes don’t come to feel correct. Informed basic manager. Sauk reported they'd uncover the challenge and call Dave.
July 26, 2016 at 10:37 pm Hello my title is Martin apodaca And that i I’m pretty annoyed Along with the Duke city dealership in Albuquerque New Mexico. Back again in February I'd an upgrade completed over the engine to my harley. I used all around five,000 bucks to have this accomplished. The upgrade consisted of the phase 3 103 cc massive bore package. When this project was finished in went to choose up my bicycle and as soon as it was started off for me I heard engine sounds and when I asked the technician over it I had been told that this was usual and was told to break it in sluggish plus the sounds would disappear. Two weeks later I used to be headed to my mom and dad home and it appeared as if the sound was louder. I took it again to the dealership and also the tech that had finished the work on the bicycle asked if he could check journey it. I agreed and when he got back again he handed the bicycle over and stated it’s typical crack in noise from your new sections And that i must give it slightly longer for your sounds to quiet down. I didn’t argue And that i took the bicycle with me. I broke it in for around two months and however no change. As well as the sound came a choking experience that just about caused an accident during which I could have been killed. I took the bicycle again June two 2016 and they lastly agreed to take a look at it. I’ve been instructed which they were good it had been one particular selected thing three different times. It’s been in the shop now for two months and I receive a get in touch with declaring it’s one of several cylender heads which experienced nothing to perform with the things they advised me the initial several periods.
Orders of any total is often returned without spending a dime by mail or in retail outlet, for almost any explanation, in 45 days of the shipping and delivery day. Get Entire Information